About us
ABOUT NLC
Nearly 200 Years of Dedicated Support
Welcome to New London Mutual Insurance Companies, a pillar of strength and reliability in the insurance sector for nearly 200 years. Our family of companies, New London County Mutual Insurance (1840), Thames Insurance Company, Inc. (1977), Danbury Holdings Corp. (1991), and Hingham Mutual (1826) have remained steadfast in protecting individuals, families, and businesses throughout our long history. As one of the oldest mutual insurance companies in the United States, we take immense pride in our legacy of service, transparency, and community focus.
Our History
Established during a time of growth and transformation in America, NLC Insurance Companies were founded by a group of visionary local leaders committed to providing financial security to their neighbors. In an era when insurance was still a nascent concept, our founders understood the importance of coming together as a community to shield one another from life’s uncertainties. As a mutual company, we were created by policyholders for policyholders, a principle that remains at the core of our operations even today.
Over the years, we have navigated the challenges of a changing economic landscape, from the Industrial Revolution to the Great Depression and through the technological advancements of the 21st century. Each era has shaped us and our approach to risk management, allowing us to develop innovative insurance solutions tailored to the needs of our customers. Today, we stand strong as a testament to our resilient spirit and our unwavering commitment to our values.
Our Mission
At NLC Insurance Companies, our mission is straightforward: to protect our customers and the things they value most. We strive to deliver peace of mind through tools and practices that help prevent accidents and losses, and comprehensive coverage to ensure recovery when the worst happens. We believe that insurance is not just about policy contracts and premiums; it is about building relationships, fostering trust, and enhancing the lives of those we serve. Our objective is to ensure that our clients have everything they need to prevent losses from happening and recover with confidence if they do.
Our Values
Create Customer Value: For nearly 200 years, NLC has been providing dependable protection for our customers at every stage of their lives through our exclusive partnerships with the Best Independent Agents. Our products and services are designed to serve a broad range of customer needs. From couples buying their first homes, to families with teenagers starting to drive, to our neighbors who’ve decided to open their own small business; no matter the circumstance, our NLC team is only a phone call away. We take pride in the investments we’ve made in technology to make things better and faster, but we are still the company that’s here to talk with you. For our team, it’s the only way to provide you with complete peace of mind.
Respect Each Individual: At the heart of our company culture lies the unwavering commitment to respect everyone. We believe that every person brings unique perspectives, talents, and experiences that enrich our collective journey. Respect is not merely an ideal, it is the foundation upon which we build relationships, foster collaboration, and deliver results.
Integrity: Trust is the foundation of the insurance industry. We maintain the highest standards of integrity in all our dealings, ensuring that our policyholders can rely on us for honest, transparent service. Our commitment to ethical practices encompasses everything from underwriting a new risk to managing the claim processing.
Community: As a mutual insurance company, we are deeply rooted in the communities we serve. We believe in giving back through various initiatives, partnerships, and charitable contributions. Our focus on community engagement ensures that we are not just a business, but a trusted neighbor dedicated to the well-being of those around us.
Innovation: In a world that is constantly evolving, we embrace change and seek innovative solutions to meet the diverse needs of our policyholders. Our team continually explores new technologies and strategies to enhance our services and improve customer experience, all while maintaining our commitment to personalized support.
Continuous Improvement: At the heart of our organization lies an unwavering dedication to continuous improvement. We strive to foster a culture of innovation, adaptability, and service excellence, empowering our team to identify and solve for improvement opportunities. Through collaboration and a relentless pursuit of excellence, we ensure that every step we take moves us to consistently deliver better, faster, and more efficiently for our customers.
Education, Learning & Development: We believe that informed customers are empowered customers. As such, we dedicate resources to educating our clients about their coverage options, risk management strategies, and the insurance process we offer to meet the needs of our customers. Our aim is to demystify insurance and make it accessible to as many customers as we can reach in each of the markets that we serve.
Our Services
With a heritage of two centuries of expertise, NLC Insurance Companies offers a wide range of insurance products designed to protect you and your assets. Our offerings include:
- Homeowners Insurance: Safeguard your home and personal belongings with comprehensive coverage tailored to your needs.
- Auto Insurance: Protect yourself and your vehicles on the road with flexible and affordable auto insurance options.
- Umbrella Insurance: Providing a layer of liability coverage beyond what is offered within our standard insurance policies. Particularly beneficial for individuals or businesses that have substantial assets to protect, by shielding them from significant financial loss due to unexpected claims or lawsuits.
- Small Business Insurance: Support your business’s growth and stability with customized commercial insurance solutions that address your unique risks.
Looking to the Future
As we look ahead, NLC Insurance Companies remains committed to preserving our heritage while adapting to the ever-changing landscape of the insurance industry. We understand that the needs of our agents and policyholders will continue to evolve, and we are dedicated to meeting those needs with responsiveness and innovation.
In our 200th year and beyond, we will continue to uphold the principles that have guided us for centuries: create customer value, respect each individual, community, integrity, continuous improvement, innovation, education and learning & development. Thank you for being a part of our enduring legacy.
TESTIMONIALS
Here for You.
We've always been about protecting and providing peace of mind to our people. See what some of our agents and customers have to say about NLC.
David W.
I have always valued the local mutual mentality of NLC Insurance over the national carriers. Knowing that you stay customer and agency focused has allowed us to whole-heartedly continue to grow our book of business with NLC. That, and tremendous people for us to work with.
Agency Partner
Michael G.
This claim experience was easy from start to finish. Sue was very pleasant to work with. Excellent service and prompt attention to our claim. Thank you!
Customer
Rob M.
NLC Insurance has been an outstanding partner for our Agency. Their customer service is top-notch, always going the extra mile to ensure we have the right coverage and support. The claims process is smooth and efficient, providing peace of mind when it's needed most. NLC is a trusted provider that truly cares. We couldn't be more satisfied with their services and highly recommend them to our clients.
Agency Partner
Natalie B.
The whole experience with this claim was streamlined, easy, and super-efficient, working with Sue was a pleasure. She was always available, very responsive to any of my questions.
Customer
Meet Our Senior Leadership Team